🗑️ Data Deletion
Last updated: August 17, 2026
This page explains how you can request deletion of your data from SingTrace, the singing practice app operated by Pineapple Software LLC.
How to Request Deletion
To request deletion of your data, please email us at support@karamagic.com . Include any relevant details (such as the email address or device associated with your subscription) so we can identify your records. We will process your request and confirm once your data has been deleted.
What Data We Store and Delete
SingTrace stores only subscription-related data necessary to provide and manage your subscription. When you request deletion, we remove:
- Your device ID
- Subscription type (weekly, monthly, or yearly)
- Subscription start date
- Subscription expiration date
Once deleted, this information cannot be recovered.
What Data We Do Not Store
SingTrace does not keep a long-term archive of your recordings on our servers. Recordings and analysis notes shown in the app remain on your device. If you use paid analysis, a temporary copy of that take is uploaded, processed, and then the audio is deleted.
Retention
We retain subscription data only for as long as necessary to provide the subscription service and to comply with applicable legal obligations (such as tax or accounting requirements). Once you request deletion, we will remove your data promptly, typically within 30 days. Residual copies may remain in backups for a limited period but will not be used for any purpose.
Questions
If you have any questions about data deletion or your privacy, please contact us at support@karamagic.com . You can also review our Privacy Policy for more information about how we handle your data.